Services FAQ
1. What types of businesses do you work with?
We partner with e-commerce brands, retailers, and B2B companies of all sizes - from startups to enterprise-level organizations - helping them scale content, customer service, marketing, and product data operations.
2. Can I choose only one service, or do I need a full package?
Our services are fully flexible. You can start with one area (such as translations or customer support) and scale into additional services as your business grows.
3. How do you ensure multilingual accuracy and cultural relevance?
All translations and localized content are handled by professionals and proofread for cultural fit, brand consistency, and SEO optimization.
4. What makes our customer support different from outsourcing?
We act as an extension of your brand, providing multilingual, multichannel support with scalable teams. Every interaction is tailored to your tone of voice, ensuring consistency and customer trust.
5. Do you offer customized solutions?
Yes. Every business has unique needs. We create tailored workflows, content strategies, and support models to align with your goals and systems.
6. How quickly can you onboard my business?
Onboarding timelines depend on service scope, but we typically get teams and systems running within a few weeks, ensuring minimal disruption.
7. What industries do you specialize in?
We work across multiple sectors, with strong expertise in retail, e-commerce, technology, lifestyle, pharmacy and consumer goods.
8. Can you integrate with our existing tools and platforms?
Absolutely. We integrate with leading e-commerce systems, CRMs, PIMs, and marketing platforms to ensure seamless workflows.
9. How do you measure performance and results?
We track key metrics depending on the service – such as SEO rankings, campaign ROI, customer satisfaction, or data accuracy – and provide transparent reporting.
10. What languages do you support?
We cover a wide range of languages including English, German, Swiss German, French, Italian, Spanish, Serbian and many more, depending on your target markets.
11. Do you provide ongoing support or one-time projects?
Our services cover both long-term support and short-term projects.
12. How do I get started?
Simply reach out via our contact form. We'll assess your needs and design a customized solution for your business.
13. How do you ensure consistent quality across services?
Through defined workflows, style and language guidelines, shared terminology, QA reviews, performance monitoring, and continuous improvement cycles.
14. Can you scale for seasonal peaks and large volumes?
Yes. We scale quickly to support campaigns, seasonal demand, product launches, and high-volume cycles across all service areas.
15. Do you work with AI-generated content and product data?
Absolutely, if that’s what you’d like. We strategically use AI tools to optimize processes and enable cost-effective offerings. You decide on the use of AI content:
• 100% human-created content
• AI-generated content
• Hybrid content with AI support and refinement
• Flexible combinations as needed
The AI-generated content can be adopted 1:1 or reviewed and adjusted according to your quality standards. We communicate transparently where and how we use AI. Your requirements determine the workflow. We are happy to advise you.
16. How is the pricing structured?
We tailor our prices to your requirements. The costs depend on the type of content, effort, language, project scope, and desired collaboration.
We offer the following pricing models:
• Fixed prices per project
• Hourly rates for flexible engagements
• Hourly packages for regular collaboration
• Monthly flat rates
• Annual contracts for long-term cooperation
The billing is flexible and based on agreement. You will receive a transparent offer precisely tailored to your project. Please feel free to contact us for a consultation.
17. How do you ensure confidentiality and data protection?
We follow GDPR standards, apply secure access controls, and use structured permission-based systems to protect sensitive information and ensure safe file handling.
18. Do you offer pilot projects before long-term collaboration?
Yes. We provide pilot project options so you can validate quality, workflow setup, communication, and alignment before moving into ongoing collaboration.
19. What types of product data do you work with?
We work with all core product information, including basic supplier data, titles, attributes, descriptions, summaries, technical specifications, taxonomy structure, digital assets (certificates, media and documentation), compliance information, SEO content, and localized product data, all that simultaneously in multiple languages.
20. Do you work across different product categories?
Yes. Our experience covers a wide range of categories such as fashion, electronics, beauty and personal care, health and nutrition, home improvement, sports equipment, furniture, and more.
21. Do you only clean existing data, or do you also create content?
We offer full support across the product data lifecycle, including enrichment, content creation, structuring and normalization, translation, and quality assurance.
22. How do you maintain accuracy and consistency in Product Data?
We rely on clearly defined attribute models, terminology bases, validation rules, quality assurance steps, and review procedures to ensure accurate, standardized, and complete data.
23. Do you support ongoing catalog updates and seasonal onboarding?
Yes. We support both large-scale catalog onboarding and continuous product updates.
24. Do you support urgent or last-minute requests for product data?
Yes. Express delivery options are available depending on the scope and team capacity.
25. Can you support automated and semi-automated supplier integrations for product data?
Yes, we can support and ensure your entire data integration process (from initial contact with suppliers to live data connection and mapping processes). We can also provide custom integration options for supplier, manufacturer and vendor data.
26. Can you also provide Product Data Management services?
Yes, we can support your planning, coordinating and prioritizing of Product Data enrichment, from supplier contact to product publishing. We can also provide support in process optimization and automation, to streamline efficiency, quality and speed of product enrichment.
27. What types of inquiries can your Customer Support team handle?
Our team provides comprehensive pre-sales and after-sales support, ensuring your customers receive help at every stage of their journey.
We handle:
• Order-related inquiries
• Delivery updates and tracking
• Product information and recommendations
• Account or login assistance
• Automated newsletter creation
• Offers, calculations, and invoices
• Returns and refunds
• Warranty and repair requests
28. Do you provide sales-oriented support?
Yes. Our agents are trained to deliver sales-driven customer service – identifying opportunities to upsell, cross-sell, recommend suitable products and convert offers into orders.
We focus on building trust and support conversion goals.
29. How does your Customer Support team ensure consistent service quality?
Quality is maintained through structured onboarding, documentation, knowledge base setup, ongoing performance reviews, quality checks, and feedback-driven improvement.
30. How do you measure success in customer support?
We work with SLA compliance and shared KPIs such as response time, resolution efficiency, customer satisfaction scores, quality monitoring results, and productivity indicators.
31. Do you provide multilingual customer support services?
Yes. We offer multilingual support in: German, English, French, Italian, Swiss German and additional languages upon request.
32. How does Customer Support team handle knowledge management and continuous learning?
Our team continuously builds and maintains client-specific knowledge bases, FAQs, and documentation. We track recurring customer inquiries to improve service, optimize processes, and proactively think along with your business to deliver the best customer experience.
33. Do you provide reporting and analytics on customer interactions?
Yes. We track performance metrics and provide detailed reports on our activities. Additionally, we collect and analyze customer inquiries to identify trends, improve service quality, and suggest process optimizations.
34. Can your Customer Support team scale to handle seasonal peaks or growing customer demand?
We provide workforce solutions to cover seasonal peaks such as Black Week, Cyber Monday, summer peaks, or any unexpected increase in customer inquiries, ensuring your service remains consistent and efficient.
35. What types of content do you create and translate?
We support product descriptions, category and brand pages, blog articles, landing pages, email campaigns, UX and UI text, advertising copy, manuals, SEO content, social media messaging, and more.
36. How do you ensure copywriting aligns with our brand voice?
We follow your tone-of-voice guidelines or help develop them. Linguists and writers are trained to work consistently within your stylistic and brand parameters.
37. Do you support both short-form and long-form content?
Yes. We are experienced in both short, conversion-oriented content and long-form editorial, technical, and marketing text.
38. Do you localize content or only translate it?
We localize content for each market, ensuring tone, terminology, and cultural nuances are adapted appropriately, rather than relying on literal translation.
39. Does your Content Team support creative adaptation and campaign messaging?
Yes. We provide creative copy, campaign adaptation, and transcreation services.
40. How do you ensure quality and consistency for content services?
Through editorial guides, terminology bases, structured review steps, QA checks, and consistent alignment with your brand voice.
41. Can we request urgent or last-minute content?
Yes. Express delivery options are available depending on scope and team capacity.
42. Do you provide SEO-optimised copywriting and translation?
Yes, we research and apply market-specific keywords, optimise structure and meta content, and maintain natural readability for SEO performance.
43. Can you use our existing keywords for SEO content and translation?
Yes, we can work with your lists or expand them with local search data for each market.
44. Do you provide multilingual SEO?
Yes, including keyword research, localized metadata, and region-specific phrasing to match how customers search in each market.
45. Do you optimize product descriptions for search engines?
Yes, titles, bullet points, attributes, and longer content, aligned with SEO and conversion goals.
46. Do you offer GEO – generative engine optimized content?
Yes, GEO combines core SEO best practices (internal & external linking, clear HTML structure, keyword research, and optimized meta titles & descriptions) with GEO-specific elements that boost discoverability and user value: concise, value-first FAQ blocks, a structured content hierarchy, and ready-to-insert schema (FAQ, Product, Breadcrumb, JSON-LD).
47. Do you provide reporting?
Yes, we offer transparent performance and delivery reports, either per batch or on a monthly basis for long-term collaborations.
48. Can you support us in defining a content and product data strategy?
Yes. We help analyse your current content and product data landscape, identify optimization opportunities, and define a scalable strategy aligned with your goals and target audience.
49. What tools or platforms do you work with?
We work with most CMS and PIM systems, tools for media management and editing, translation and SEO tools, as well as AI-assisted platforms like Enrichix for automation and scalability.
50. How do you handle client feedback and revisions?
Feedback loops are built into our process. We collect and document client input, apply it across all teams, and ensure continuous improvement through alignment calls and QC steps.
51. Which digital marketing services do you provide?
SEO, social media management, paid advertising, content and campaign execution, performance monitoring, and creative support.
52. Can your Marketing team support both strategy and execution?
Yes. We can lead strategy development and manage day-to-day execution to ensure efficient implementation and performance tracking.
53. Does your Marketing team create content for campaigns and social media?
Yes. We prepare content, visual assets, product messaging, advertising copy, and landing page support.
54. Do you run full-funnel marketing activities?
Yes, from awareness to conversion and remarketing.
55. Does your Marketing team collaborate with in-house teams?
Absolutely, we function as an extension of your team.
56. Do you provide performance reports and insights?
Yes, provided we have access to all necessary tools. We deliver transparent reports on key metrics, insights, and next steps – helping you understand what drives results and where to optimize.
57. Which platforms and tools do you work with?
We adapt to your existing tech stack or use ours, including Meta, Google Ads, LinkedIn Campaign Manager, HubSpot, Asana, Canva, and more.
58. How do you ensure brand consistency across all marketing channels?
Through unified tone-of-voice guides, shared templates, and review steps across teams to ensure every post, ad, or campaign speaks your brand language.
59. What types of design projects do you handle?
We design visuals for digital and print use – including social media assets, banners, newsletters, landing pages, presentations, brochures, and corporate materials.
60. What type of consulting services do you provide?
We support strategic growth, operational scaling, digital maturity improvement, workflow and process optimisation, international expansion, customer experience enhancement, and capability building across product data, content, customer support, and marketing operations.
61. How do consulting engagements typically start?
We begin with a discovery phase to understand your objectives, current processes, challenges, and opportunities, followed by an evaluation and prioritized improvement plan.
62. Does your Consulting team support execution or only provide strategic recommendations?
We provide both. After defining the strategy and roadmap, we can support execution to ensure operational adoption and measurable results.
63. Do you tailor consulting to our business size and maturity?
Yes. We adapt our methods to the scale, systems, and maturity of each client, whether working with growing teams or established enterprises.
64. Do you offer a diagnostic or audit before full engagement?
Yes, we provide discovery sessions, process audits, and maturity assessments to define the right approach before long-term collaboration.
65. Can you help us prioritise initiatives and build a growth roadmap?
Yes. We translate challenges and priorities into a structured roadmap with defined milestones, owners, and expected outcomes.
Hiring FAQ
1. Are you a remote company?
Yes, we are a remote-first company. You can work from home, but you’re always welcome to visit our office in Belgrade.
2. What does the onboarding process look like?
Our onboarding is structured but friendly. You’ll get an introduction to our company culture, tools, and workflows, followed by hands-on training for your role. We also assign a mentor to support you during your first weeks.
3. How long does the hiring process take?
The process usually takes 2–6 weeks, depending on the role and availability of both candidates and interviewers.
4. Can I apply if I don’t meet all the requirements?
Yes. If you believe you’d be a good fit, we encourage you to apply. Some skills can be learned during training, and motivation often matters as much as experience.
5. What language level do I need?
Our roles require advanced language proficiency, since writing and communication are central to our work.
6. Will I get feedback if I’m not selected?
Yes, we make sure every candidate receives a response at the end of the process, whether it’s an offer or feedback.
Enrichix FAQ
1. Do I need to change my existing system to use ENRICHIX?
No. ENRICHIX connects seamlessly to existing PIM, ERP, or CMS systems via APIs. Custom integrations are available on request.
2. What data formats are supported?
Imports via API, CSV, and Excel. Exports include CSV, XLSX, DOCX, XML and JSON.
3. Can ENRICHIX handle mass imports of product data?
Yes. The platform is designed for bulk data management and efficiently processes large-scale product catalogs.
4. How does ENRICHIX improve my product information management (PIM)?
Through AI-powered workflows, automated validation, and task management, ENRICHIX streamlines operations and improves product data quality and consistency.
5. What processes can be automated?
ENRICHIX automates data enrichment, product text generation, and multilingual translations – saving time and reducing manual effort.
6. Can ENRICHIX replace my existing PIM system?
Yes. ENRICHIX is a full-featured PIM solution with integrated AI automation – ideal for modern, content-heavy e-commerce environments.
7. Where is ENRICHIX hosted?
By default, in Switzerland – with the highest data protection standards. Private cloud, on-premise, and white-label hosting options are also available.
8. Is ENRICHIX a SaaS platform?
Yes. ENRICHIX is a cloud-based SaaS solution offered through monthly or annual plans. Custom hosting options are available upon request.
9. Is onboarding included in the plan?
Yes. Every plan includes a fixed amount of onboarding hours. Additional support can be added as needed.
10. How scalable is ENRICHIX?
Whether you manage 50 or 500,000 SKUs – ENRICHIX scales with your needs and supports even complex data environments.
11. Can I use ENRICHIX as a one-time enrichment service?
Yes. We offer a per-SKU enrichment service without a full plan. You send your product list – we enrich and return clean, structured data.
12. Is ENRICHIX only designed for e-commerce?
No, ENRICHIX is built for a wide range of industries – with a strong focus on e-commerce-driven processes. The platform is ideal for retailers, manufacturers, wholesalers, media companies, and even the healthcare sector – in both B2B and B2C environments. Wherever structured product data and scalable content are essential, ENRICHIX delivers real value.
13. What if I have a highly individual use case?
No problem. ENRICHIX supports customized workflows, data models, and integrations. Our E-Touch service also offers hands-on support and consulting.
14. Can I book additional services?
Yes. With E-Touch, you get access to our expert teams for personalized support, content services, and custom projects. Contact us
