Customer Experience
From email to phone and chat, we provide responsive, on-brand support that improves customer satisfaction, retention, and sales.
In today’s world of instant expectations and shrinking brand loyalty, customer service is no longer a reactive function – it’s a strategic growth driver. We deliver responsive, multilingual, and tech-enabled support that strengthens your customer experience and ensures long-term retention. From back-office operations and ticket management to presales guidance and IT troubleshooting, our scalable teams integrate seamlessly into your workflows – bringing empathy, efficiency, and reliability.
General Administrative Support (B2B & B2C)
- Inbound & Outbound communication: email, chat, phone
- 1st and 2nd Level Support
- Back office support and admin tasks
- Multilingual support in German, English, French and Italian + others on demand
This service covers the full range of customer interaction and operational support. It includes handling inbound communication through email, chat, and phone, providing 1st level support to resolve common issues quickly, and ensuring smooth customer experiences. Additionally, it supports businesses with essential back-office and administrative tasks, enabling teams to stay focused on core activities while maintaining efficiency and quality.
Pre-Sales & Product Consultations
- Real-time product advice via chat and email
- Friendly, knowledgeable first contact for new customers
- Multichannel support with a personal touch
This service focuses on guiding potential customers before they make a purchase. It provides real-time product advice through chat and email, ensuring that clients receive accurate and helpful information when they need it most. With a friendly first point of contact and multichannel support delivered with a personal touch, it helps build trust and creates a smooth path to conversion.
After-Sales Support
- Return management and warranty support
- Complaint handling and resolution tracking
- Escalation management
- Customer retention through professional issue resolution
This service ensures customers receive reliable support even after their purchase is complete. It covers return management, warranty assistance, and complaint handling with clear resolution tracking to maintain transparency. By managing escalations effectively and resolving issues professionally, it strengthens customer loyalty and drives long-term retention.
Inside Sales Support
- Assistance with quoting, lead qualification, and follow-up
- Coordination between sales teams and clients
- Structured support for small and medium-sized enterprises
Helps sales teams and SMEs boost efficiency and close more deals. It includes assistance with quoting, lead qualification, and systematic follow-ups to keep opportunities moving forward. Through seamless coordination between sales teams and clients, it ensures structured support that drives sustainable business growth.
Why CIIB Customer Support?
Thinking Ahead
We actively think along with your business. By identifying patterns, suggesting process improvements and anticipating customer needs, we help optimize workflows and enhance the overall customer experience.
Process Automation
Leveraging our deep know-how and close understanding of your business, we support you in implementing automated processes wherever possible.
Scalable and Flexible
Whether it’s seasonal peaks, unexpected demand, or growing customer volumes, our team scales quickly and adapts to your needs. You get consistent without compromising service levels or customer satisfaction.
Explore Our Success Stories
Turn customer care into business growth.
Deliver outstanding customer experiences with our scalable, multilingual support – from pre-sales consultation to after-sales care – designed to boost satisfaction, loyalty, and growth.
