“Our After-Sales and Customer Service department thrives on handling customer inquiries quickly and skillfully – and that’s exactly where CIIB has has played an essential role since 2020. The team handles inbound inquiries as well as various back-office tasks, such as credit checks and SAP data entry, and integrates seamlessly into our processes. This partnership allows us to provide high-quality customer support across multiple channels while simultaneously reducing the workload on our own team.”