Your trusted partner for scalable Business Services

“Our After-Sales and Customer Service department thrives on handling customer inquiries quickly and skillfully – and that’s exactly where CIIB has has played an essential role since 2020. The team handles inbound inquiries as well as various back-office tasks, such as credit checks and SAP data entry, and integrates seamlessly into our processes. This partnership allows us to provide high-quality customer support across multiple channels while simultaneously reducing the workload on our own team.”

“CIIB has been working on our webshop since 2023. Our collaboration started with SEO-optimized product descriptions for Amavita, Sun Store and other brands and has since grown into a scalable content partnership – covering everything from category and brand page content to complete pages across the online shop. CIIB stands out for its speed, language quality and proactive approach, helping us identify opportunities for optimization. This helps us further improve our online presence.”

“Our collaboration with CIIB provides our team with tangible support, particularly in the complex product launch process. By reliably taking some of the operational burden off our shoulders, they’ve enabled us to streamline our processes and focus our internal resources more effectively on strategic priorities. We especially appreciate the straightforward collaboration, the high level of flexibility, and their quick understanding of our specific e-commerce requirements.”

“The requirements for master data collection and product data enrichment have increased significantly in recent years – both in terms of speed and quality. With the support of CIIB’s nearshoring team, we can now ensure that our products are processed within clearly defined turnaround times and made available faster across our online shop and POS. At the same time, transparent processes, clear KPIs and a dedicated point of contact give us the confidence to scale as volumes grow while maintaining full control. For us, the partnership is efficient, collaborative and plays an important role in reducing process costs.”

In our day-to-day operations, the support we receive from CIIB has become a real catalyst. Our teams in Germany and Switzerland are experiencing a noticeable reduction in their workload while at the same time being empowered in their work. This combination of reduced workload and empowerment significantly boosts efficiency and service quality – and that ultimately benefits our customers directly.

What I particularly appreciate about working with CIIB is the flexibility in content management. We started out using their services to handle seasonal peaks, but now CIIB supports us beyond that in our day-to-day operations. This collaboration allows us to efficiently manage peak workloads without constantly overburdening our team. At the same time, it gives our core team more breathing room to focus on the strategic development of our website and content.

Getting started with CIIB through product data enrichment quickly showed us just how much operational burden can be taken off our day-to-day business. We now also rely on the team for marketing – from content creation and translations to graphic design, banners, and content management. The combination of these services from a single source helps us launch products and campaigns online faster and in a more structured manner. At the same time, we can dedicate more attention to positioning, offers, and innovation, rather than being tied up with detailed operational tasks.

In the content sector, we handle large volumes and have high quality standards – and this is exactly where CIIB complements us perfectly. Brand, product, and category texts, as well as editorial articles, are created with a focus on SEO and GEO and then translated into French and Italian so that we can effectively reach all language regions. In addition, the content is not only written but also neatly formatted and delivered on time in accordance with our guidelines. For our internal team, this means a noticeable reduction in workload and, at the same time, the continuous development of Coop Vitality’s online presence.

Anyone who has been developing an online store over the years knows how crucial high-quality product data and content are to success. For nearly six years, CIIB has been helping us manage our product data – from AI-powered support and image editing to SEO copy and translations – all in a structured manner and in strict accordance with our guidelines. What we find particularly valuable is the combination of modern AI and that crucial human touch: Experienced experts ensure, in the final stages, that even the most complex requirements are met with precision and that quality remains at the highest level at all times. This flexibility significantly reduces the burden on our internal resources, accelerates our time-to-market, and enables us to scale our seasonal business optimally.